When it comes to innovation, there are two ways most companies look at it: like a machine and like a garden. With an innovation machine, companies are responsible for the design, construction, and management. With a garden, companies sow the seeds and let the magic happen. But, according to...
Pat Summitt, the former Head Coach of the University of Tennessee Lady Vols basketball team, once said, “Most people get excited about the games, but I get excited about practice because that’s my classroom.” This wisdom doesn’t only apply to athletic coaches. Whether on the court or in an...
The tight labor market has forced leaders to scramble to rethink and redevelop the ways they compete for top talent and ensure that they’re growing a strong team. In many companies, there’s a kind of panic — a feeling of being caught unprepared, a sense that they lack a talent strategy, and that...
A few simple changes in words you and your people use when talking to customers can profoundly affect customers’ feelings about your company, their loyalty and satisfaction, and their likelihood to buy. Advanced linguistic studies show that many of the scripts given to customer service people —...
Digital transformation isn’t just about the latest and greatest technology — it’s also about leadership. But how is digital changing the work and role of a leader? What do leaders need to succeed in the digital age? Paul Leinwand and Mahadeva Matt Mani talk about this and more as they join...
As the demand for digital intensifies, companies are feeling pressure to quickly digitize every facet of their strategy. This begs the question: is the “transform or die” mentality the key to success? When it comes to digital transformation, how do you separate strategic need from hype and...
In the era of digital transformation, information is power. And with increasing online accessibility, consumers now have more information at their fingertips than ever before — often more than retailers themselves. So how do brands keep up with this ultra-savvy, digitally native generation of...
Just as talent became a budding topic during the pandemic, supply chain issues similarly weighed heavy on people’s minds — and businesses. In this episode of The Leading Edge , you’ll hear how one company has managed its suppliers and distributors through all the twists and turns of the last...
Succeeding in a new role today does not look the same as it did 10 or 20 years ago. Conventional wisdom says that transitioning to a new position is about making a big difference fast. But studies of the most successful transitions show that the key to long-term accomplishment is to focus on...
The Great Resignation, which is still sweeping across the US, is having a big impact on the growth of companies of all sizes and in almost every industry. But midsized companies may be suffering most — because overall they grow faster than other companies, and because their HR teams are often...