Human Capital Strategy & KPIs

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The Cost of Training Your Talent - ROI is important, but it's not the Goal.

By Nick Araco posted 02-15-2019 12:04 PM

CFO Alliance Members & guests gathered this week in NYC as part of the Q1 Executive Roundtable Series to discuss, debate and dissect The CFO’s Talent Mandate - Linking Talent To Value In 2019.  One of the critical areas for discussion was around ways CFOs can measure the return on their company’s training and investments. 

Mike Ross challenged CFOs to adopt the position that JD Dillon, principal learning strategist for Axonify. articulates:  "ROI is important, but it's not the Goal.  Impact — A sustained change in employee behavior & business results — is the Goal.   Employers need to be ready to consistently gather data from multiple points to "paint the full picture of learning impact.  He suggests that data include content consumption, current knowledge, behavior observation, employee feedback and performance results."

It will be interesting to hear what our colleagues in San Francisco and Orange County, CA have to say on this topic as we bring the Q1 Roundtable Series to them in the weeks ahead.  Add your voice to the discussion and stay tuned for more from the Members of The CFO Alliance...